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The Global Leader in Customer Experience Consulting
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A Clear Process for Customer Experience Improvement
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Effective operations are the heart of exceptional customer experience.
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China’s Leading E-commerce Platform for Life Services Builds a Customer-Centric Service Operation
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Global Workforce Management Team Strengthens through COPC Inc. Training
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Car Hailing Customer Service Center Ensures Client Satisfaction through COPC Certification
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Upcoming Global Training Classes
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Dedicated to Improving the Customer Experience on a Global Scale
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Read the latest from our Blog.
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Ready to work together?
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Thorough CX Program Audit and Evaluation
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Implementation of Targeted Recommendations
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Setup for Success through Continuous Improvement
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Using a Balanced Scorecard for Performance Management
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The Growing Role of Artificial Intelligence in the Customer Experience Industry
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Contact Center Team Leaders: The Key To Engaged and Motivated Employees
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The COPC Standards Committee Welcomes Scott Horace
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Choosing Between CSAT, NPS or CES: Why it Does Not Matter
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COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience
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Creating a Balanced Scorecard: What to Consider
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A Foundation for Exceptional Digital Self-Service Design
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Benefits of a Balanced Scorecard for Performance Management
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Three Lean Six Sigma Process Improvement Insights
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COPC® Service Journey Thinking
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COPC® Best Practices for Quality Management
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COPC® Best Practices for Customer Experience Operations